Shipping and Return Infomation
At Cleansie™, we’re committed to providing a seamless shopping experience. Below, you’ll find all the details about our shipping and return policies to ensure your satisfaction.
Shipping Information
Where We Ship
We proudly ship worldwide! Whether you’re in the U.S. or across the globe, Cleansie™ will reach you.
Processing Time
• Orders are processed within 1-3 business days after payment confirmation.
• You’ll receive an email with your tracking details once your order is shipped.
Shipping Options & Delivery Times
• United States: Standard Shipping (5-7 business days).
• International: Standard Shipping (7-14 business days, depending on your location).
Please note: Delivery times may vary during holidays or due to customs delays.
Shipping Costs
• Free shipping on orders over $50 (U.S. only).
• A flat shipping rate of $5.99 applies to orders under $50.
• International shipping rates are calculated at checkout.
Tracking Your Order
Once your order is shipped, you’ll receive a tracking number via email. Use it to monitor your package’s journey on our tracking page.
Return & Refund Policy
Our 30-Day Guarantee
We want you to love your Cleansie™ Makeup Cleaner Machine. If you’re not 100% satisfied, you can return it within 30 days of delivery for a full refund or exchange.
Eligibility for Returns
• Item must be in original condition with all packaging and accessories included.
• Returns are only accepted for purchases made directly on our website.
How to Initiate a Return
1. Email us at support@cleansie.com with your order number and reason for return.
2. Our team will provide you with a return shipping label and instructions.
3. Ship the item back to us.
Refund Process
• Once we receive your returned item, we’ll inspect it and process your refund within 5-7 business days.
• Refunds will be issued to your original payment method.
Damaged or Defective Products
If your item arrives damaged or defective, please contact us within 7 days of delivery at support@cleansie.com for a replacement or refund.
Need Help?
For any questions or concerns, our customer support team is here for you!
• Email: support@cleansie.com
• Hours: Monday–Friday, 9 AM–5 PM (EST)
Thank you for choosing Cleansie™! We’re here to make your beauty routine cleaner and easier.